Human + telemetry
We blend motion analytics with concierge insight to pre-empt issues before you notice them.
92% of tickets solved without escalation
Concierge Presence Support
Every signal of your home, backed by a human expert
OpticWorks specialists monitor diagnostics across your sensors, logistics, and billing so you never debug alone. Tell us what you need—the concierge orchestrates the right playbook in seconds.
Concierge crew online
Calibration, billing, and clinic-grade support
Average resolve time
Measured across the last 500 tickets
Live system status
Presence cloud, firmware sync, logistics
Built for mission-critical bedrooms and boutique hotels alike
Our concierge team pairs premium industrial design with empathy, ensuring presence intelligence simply works—no matter the scale.
Follow-the-sun coverage
Specialists in North America, Europe, and APAC keep the desk live every minute of the day.
Real humans respond under 15 minutes
Privacy-first by design
No audio or video capture—just mmWave data with audited, on-device encryption pipelines.
Compliance-ready for clinics & premium homes
Guided concierge tools
Everything you need, orchestrated in one surface
Launch the exact workflow required—installations, returns, billing, or compliance—and keep every signal synchronized across your home.
Premier
Installation playbooks
Guided calibrations, millimeter-level placement, and quick fixes for every base type.
Updated this week
Launch workflowOrder visibility
Track shipments, reschedule deliveries, and orchestrate integrator drop-offs.
Logistics sync in real-time
Launch workflowWarranty & assurance
Membrane replacements, sensor swaps, and coverage for the unexpected.
2-hour resolution average
Launch workflowCustomer favorite
Oops protection
Redeem no-fuss replacements when installs go sideways—just cover shipping.
Unlimited incidents
Launch workflowBilling clarity
Manage subscriptions, view invoices, or align procurement with finance.
Concierge reconciliation
Launch workflowCompatibility intelligence
Validate adjustable bases, split frames, and bespoke mattresses before install.
Powered by bed genome
Launch workflowTrending
Instant answers
Fast responses to the most asked questions across presence, billing, and install.
Searchable knowledge base
Launch workflowLegal & compliance
HIPAA, CE, GDPR, and occupancy policy documentation at your fingertips.
Reviewed quarterly
Launch workflowHow the concierge resolves issues
Precision operations for every ticket
When you open a case, our support OS choreographs experts, logistics, and firmware so every environment returns to calm quickly.
Signal received
You ping us from the dashboard, text line, or automation alert. We instantly ingest device telemetry.
Concierge triage
A specialist reviews sensor health, compares historical baselines, and drafts an action plan.
Resolution shipped
We deliver firmware steps, schedule an integrator, or push replacement hardware before downtime hits.
Live status board
Presence CoreOperational
Latency 28ms • Firmware 2.5.0
LogisticsOn schedule
13 kits out for delivery today
BillingClear
No outstanding approvals
Need to escalate instantly?
Tap the concierge line for live voice support. We loop in engineering or logistics in under five minutes.
Call conciergeConcierge within reach
Prefer a human to walk you through it?
Start a private session with a specialist, share diagnostics securely, and resolve every question in one conversation.